Terms of Service
1. Children under 12 are not permitted in the salon at any time due to health and safety concerns and for the consideration of other customers
2. Please arrive 5 minutes earlier than your first appointment in order to fill in your consultation card and to be appropriately welcomed by your therapist. Please do not arrive earlier than this as I may be in another treatment with a client and you may not gain access to the studio. If you arrive late for your appointment your treatment can not be guaranteed and we will endeavour to carry it out but your lateness will eat in to your treatment time. Booking times include both therapist, room and client preparation times and are not indicative of actual service duration and therefore treatment times may vary.
3. For all facial beauty treatment services please arrive with a make up free and clean face. For all massage and pedicure treatments please ensure you have bathed prior to treatment for health and hygiene reasons.
4. For all nail treatments please arrive with clean, polish free nails as removing polish will eat into nail service times. Removal of polish pre treatment will incur a £5 charge and if you have glitter polish you may be turned away as this takes a long time to remove properly and will eat in to treatment times and your treatment must not over run into another customers appointment.
5. Please let your therapist know if you have any health concerns before your appointment as they may cause a contra-indication which will prohibit treatment on the day and will incur a cancellation fee of £20 on the day. Late cancellation fees waiver is at the discretion of each therapist. If in doubt just ask.
6. Please kindly let your therapist know at least 24hrs in advance if you are not able to make your appointment. All no shows will incur a £20 cancellation fee with payment due before any subsequent bookings are accepted.
7. All services under £20 full payment is due at time of booking and for services over £20 a 50% deposit is required to secure the booking. All waxing services are fully paid in advance. Groupon bookings will incur a £10 booking fee which is refundable upon arrival at the salon.
Looking for a local Beauty Salon that knows what exceptional customer service means? Since its establishment in 2018, Beautique by Riley has provided Maidstone with great beauty products and services, with great prices guaranteed!
Our team of professional experts are committed to excellence and strive to be your trusted source for all things beauty. We take pride in providing industry-leading products and VIP services to ensure you leave satisfied. Swing by our Beauty Salon and treat yourself today!